Customer Service

The PwC Store is operated by Robertson Marketing Group Canada ULC in Ontario, Canada. Your satisfaction with your experience of the PwC Store is very important to us and we want to hear from you. Please contact us with questions or comments at::
Email:                  pwc-csr@robertsonmarketing.ca
Phone:                1 (855) 876 - 7944      
Hours:                 Monday - Friday from 8:00AM to 7:00PM EST      
Address:             50 Carroll Street, Unit 200, Toronto, ON M4M 3G3

 


 

 

Shipping and Handling

UPS delivers orders for the PwC Store within Canada. Shipping and handling costs are calculated by delivery destination. In your shopping cart, calculate the charges by selecting the ship-to destination and level of service. In stock products typically ship within 48 hours after you submit your order. If you are trying to estimate delivery dates, please note the following:

•Payment authorization must be completed prior to processing.

•We cannot guarantee overnight orders placed after 12 noon EST for next day delivery.

•Orders ship Monday through Friday only. There are no shipments or deliveries on weekends.

•Products may ship from various locations and therefore may arrive at different times.

•Please see the FAQ section for locations of our fulfillment partners.


Returns
Returns will only be accepted for damaged or incorrect items received if reported to the Customer Service Center within 30 days of receipt. Returns cannot be made in exchange for another type of item.
To report a damaged or incorrectly shipped item, please retain your original packaging and contact the PwC Canada Customer Service Center at:    1(855) 876 - 7944 or email us at:  pwc-csr@robertsonmarketing.ca.
This must be done within 30 days of receipt.
Taxes
Orders shipped within Canada will have all applicable local and state sales taxes calculated after payment processing. The tax charges will be viewable on your order receipt.

Availability of Inventory
Occasionally, an item you wish to order may be out of stock or there may be fewer than you need. We do our best to ensure this happens infrequently, but it is impossible to completely prevent this from happening from time to time. Although inventory is monitored daily and re-orders are usually placed well in advance, there are many factors—too numerous to mention here—that can lead to an item being out of stock at a time that might be inconvenient to you. You can help minimize inconvenience for everyone when you:
    1. Order as far in advance of your in-hand date as possible.
    2. Warn us in advance if you plan on depleting all the inventory of a specific item.
    3. Let us know if you have an upcoming need which cannot be met by the existing inventory quantity.
    4. Chose an alternate item in case the one you want is out of stock.

Finally, if you really need something and there is no stock, please give RMG a call. It’s always possible that the quantities you need are already in production or close to being delivered.


Updating Account Information
Click on My Account in the top navigation and update your account information, shipping information, view recent orders, and wishlist.